Plugged in and not charging issue is quite common to Windows 10 users. If you are reading this, high chance you are facing this problem as well. Even though Windows 10 has good user experience, it is a bit unstable compared to its counterparts and Microsoft is constantly making adjustments to improve it. That explains the regular uninvited updates. While they do that, one thing or another is bound to get broken. One time your Bluetooth is working fine and then the next it’s not working. Any driver can be affected including battery drivers.
Some major problems would require you to wait for the next update to be rolled out when the problem has been fixed by Microsoft. But not to worry because fixing plugged in and not charging issue is easy and can be done by any novice. You should note that this issue is not limited to Windows update only. It can even result from a problem with your charger. Here, we have included four methods exactly suited to solving this problem. If the first one does not work, try the others. You will certainly fix it eventually.
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4 Methods to fix Windows 10 plugged in and not charging issue
Method 1: Uninstall and reinstall battery drivers
This method will remove and reinstall battery drivers just in case they are damaged or not installed correctly. To do so, follow these steps:
- Start off by unplugging the power adapter from your laptop.
- Right-click on the “start” icon at the bottom left of the screen.
- Select “device manager” option. This will open a new window that shows all the drivers installed on your system.
- Close to the top of the list, you should see “Batteries”. Go ahead and expand it by clicking the arrow on its right. All battery drivers will now be revealed.
- Right-click on “Microsoft Surface ACPI-Compliant Control Method Battery“driver then select “uninstall device”. If they are two, perform this step on both of them.
- Right-click on “Microsoft AC Adapter” driver and select “uninstall device”.
- When you are done, close the window and shut down your laptop.
- While the laptop is still off, remove the battery. For the ones having a laptop that operates on an internal battery, you will have to unscrew the bottom panel. Use a tool that won’t eat up the screw head. Now disconnect the battery wires from the motherboard interface.
- Insert the battery again, plug the power adapter and boot your laptop. Windows will automatically fetch the missing drivers and install them. For the ones having a non-removable battery, don’t forget to plug the wires back.
- When powered on, wait for your machine to load for about 30 seconds. Now open the system tray and check if the status is back to normal. If not proceed to the next method.
Method 2: Update drivers
Another scenario that can cause this issue is your system may be running on obsolete battery drivers. If this is the case, there are various ways to solve this. One is you can use third party driver tools. But here is an easy fix that won’t require any software:
- Unplug the power adapter from your laptop.
- Just as we had done earlier, you need to access all the installed drivers. Right-click on the “start” icon at the bottom left of the screen and select “Device Manager”.
- Look for “Batteries” and collapse it. You should see all the battery drivers.
- Right-click on each of the drivers and select “Update driver”.
- A new window with two options should appear. Select “Search automatically for updated driver software”.
- Windows will search the internet to see if the update is available. If a newer version is available, you will be prompted to proceed with installing. Do this routine for the other battery drivers.
- If there wasn’t any update, it means you have the latest drivers so this isn’t causing the issue. If any update was carried out, proceed by shutting down your laptop.
- Remove the battery then back again and power it up.
- Wait for your laptop to load. Connect the charger and check the status on the system tray. If it didn’t work proceed to the next method.
Method 3: Using Windows troubleshooting utilities
There are two troubleshooting utilities that will help us in this method. One is Power which finds and fixes problems associated with your computer’s power settings. The other is Hardware and Devices which finds and fixes problems associated with hardware and devices. We will run both of them.
- Start off by unplugging the power adapter.
- Then go to settings. You can find it at the start menu by clicking the cog icon.
- On the left side menu, look for “Troubleshoot” and select it.
- Right next to the side menu you should see a variety of troubleshooting utilities. Scroll down and find “Hardware and Devices”. Proceed by clicking on this option.
- The “Run the troubleshooter” button will then be revealed. Tap on it.
- Follow the onscreen prompts and instructions carefully as the troubleshooter runs.
- When done, we should now run the second utility. While still on the settings window, scroll down and find “Power”. Click on it to reveal the “Run the troubleshooter” button.
- Go ahead and tap on the button to run a diagnosis on power problems. Follow the onscreen instructions carefully.
Method 4: Adjust power management (For Lenovo)
This method is not applicable for all laptop brands. It particularly focuses on Lenovo Ideapad that are running on Windows. This method addresses a symptom whereby, the battery can be charged until around 60% and stops at that. The status will then change to plugged in, not charging. This is not because of a bug or fault of some kind.
Lenovo Ideapad comes with a power management app and it is likely this behavior has been enabled. This feature is useful to users who plug the adapter for too long or forget about it even when the battery is fully charged. It prevents overcharging when the level reaches a certain percentage, therefore, extending battery life. It basically doesn’t allow charging when a certain defined threshold is reached. Your Lenovo laptop may be affected if it is configured with one of the following power management apps:
- OneKey Optimizer
- Lenovo Power Manager
- Lenovo Energy Management
- Lenovo Vantage
- Lenovo settings
Whichever your system is configured with, try to locate the settings for the particular power management app and do the following afterward:
- For OneKey Optimizer: Access the “save power” tab. Right under “Battery conservation”, disable conservation mode.
- For Lenovo Power Manager: click on “Basic” then select the “Battery” tab and choose “Always fully charge”.
- For Lenovo Energy Management: In version 8.0 and above select the “Optimized Battery Health” while lower than 8.0 select the “Optimize for Battery Runtime” under the battery tab.
- For Lenovo Vantage: disable conservation mode if you use Lenovo PC and disable custom threshold if you use ThinkPC.
- For Lenovo settings: Select the “battery” icon at the left side menu then disable conservation mode.
If so far the problem has not been solved, proceed with the next method
Method 5: Troubleshooting hardware
Your laptop is plugged in and not charging may be as a result of hardware issues rather than the operating system itself. It can be brought about by a number of reasons. Perform the following just to be sure:
- Check the temperature of your laptop. While other laptops do shut down when the temperature is too high, some will still continue operating. Subjecting your battery to such intense heat will affect how the battery works to the point of not charging at all. Close all apps, take a break and let your PC cool off. If your PC is constantly heating and making wheezing noise, take to a technician to remove dust and replenish the cooling paste.
- Inspect the connector head. The connector may have loosened over time or it is broken.
- Try out two or more different power adapters. You can even swap the power cords to be more certain.
- Remove external devices that are connected.
- Call for expert assistance. The problem may be due to a failed charging circuit.
- Update your system BIOS. This should be the last option and should be performed carefully.
One scenario that may cause a false alarm is when the battery is fully charged and the power adapter is not removed. When the battery is at full capacity, it stops charging. This continues even when the capacity drops to about 95% while still plugged. During this time the status changes to plugged in, not charging. This is a battery self-protection feature. At times this issue is not as serious as it seems. Maybe your laptop just needs a simple reboot.