iTunes is Apple’s personal platform that lets you install new software, organize music and play your media files on a Mac and Windows system. In fact, it is also known as an iOS manager software to manage the storage of your iPhone and other iOS devices. Today, we will show you the ways to fix iPhone not showing up in iTunes issue. Keep on reading!
Many of the iPhone users have this common problem when they try to connect their device to the PC using the iTunes software. We have searched on various forum sites and even on Apple’s official solution pages where thousands of iPhone users have posted the same issue. Here we have provided all the working methods that could resolve this issue on a respective PC system.
It is essential for every iPhone users to connect their device with iTunes to take a backup of their data and to manage their storage. This problem usually occurs on Windows PC systems and sometimes even Mac users face the same issue
Well, this is not a major issue which couldn’t be fixed by you. There are several ways with which you can easily resolve this problem and you will be able to connect your iOS device to the PC system and iTunes will start showing up your device. So whenever you found that your iPhone is not showing up on iTunes, try the following guides and resolve it quickly.
Table of Contents - Article Hierarchy
- [Fix] iPhone not showing up in iTunes
- Method 1: Check the Lightning Cable
- Method 3: Force Uninstall iTunes
- Method 4: Uninstall Security Software from the System
- Method 5: Update Driver Software
- Method 6: Re-install Apple’s Drivers for Windows
- Method 7: Reset Location and Privacy Settings
- Final Words:
[Fix] iPhone not showing up in iTunes
Note: We have included all the methods and fixes which could resolve this problem. From basic fixes to technical-fixes, we have enlisted everything so that you can quickly try out different ways and resolve it.
Before we jump on to the different methods of resolving this problem of iPhone not showing up on iTunes app, we would like you to follow the basic troubleshooting steps which are there for both, Windows and Mac PC users. Try following these quick steps now!
Basic Troubleshooting Steps
- Make sure you reboot your PC system and iPhone both if your device doesn’t show up on iTunes.
- Try using another USB Ports to connect your iPhone on the same PC system.
- Make sure your iTunes and System Software is up to date. If your Operating System is outdated, you have to update them to fix the issue.
- Turn of restrictions of using iTunes from your iPhone. You can disable the restrictions by following this path: Settings>> General>> Restrictions.
- If you are connecting your iPhone for the first time on a PC, make sure to select Trust this Computer option.
If the above basic troubleshooting steps don’t work for you, try following the different methods which are listed below.
Method 1: Check the Lightning Cable
This is the most common and simple method which you could use to resolve iPhone not connecting problem on a respective system. Every smartphone company advise its users to always use a compatible or original USB data cable while connecting their device to the PC system.
iPhone requires a lightning cable to connect to the PC system. So if you are using a lightning cable made from a different manufacturer, then this problem could arise. We advise you to kindly use the original lightning cable while connecting your iPhone to the PC.
Alternatively, you can just try using a different lightning cable to see if the problem is resolved. Sometimes, defective cable causes this issue and that’s why we have put this method on the top of the list.
Additionally, check the USB port of your mobile and PC system and clean up the dirt from there. The port should not be damaged else the device won’t be recognized. You can also try using another computer to fix this problem.
Method 2: Check the current version of iTunes
Apple has recently launched its new generation iPhones i.e. iPhone 11 series. If you have recently bought a new iPhone and try to connect it with the older version of iTunes, then your device won’t be recognized. Sometimes, an older version doesn’t recognize the older iPhones because of bugs and other technical issues.
Apple regularly releases new versions of iTunes with new design and bug-fixes. What you can do here is try re-installing iTunes on your PC system. You need to first check the current version of iTunes which is installed on your system.
To do so, launch the iTunes app on a PC and select iTunes option from the top bar. A drop-down menu will be presented in front of you from which you need to select check for the update option (this option removed from the latest version, you can check for the update from AppStore itself). iTunes 12.8 is the latest version of iTunes which you can download and install manually from the official website on a respective system.
If the update is available, kindly download and install the newer version of iTunes right away on your system. This could also resolve this problem. Not just iTunes, you should keep every single app and software of your system up-to-date to avoid common and potential errors and issues.
Method 3: Force Uninstall iTunes
Sometimes, iTunes store wrong data on your system. Due to a glitch, your iPhone may not be recognized by the iTunes app on a respective system. If you use a Mac system, make sure to Force Uninstall iTunes from the system. The following steps will show you how you can do so.
Go to the Applications folder and select Utilities option.
From the given folder, select the Terminal option. This will show you the Terminal Window.
Now, add the following command lines using your Keyboard to Force Uninstall iTunes from your System.
sudo rm -r iTunes.app”
Once the app is removed from the system, go to the AppStore and install the fresh version of iTunes back to your system. This should resolve the issue of iPhone not showing up on iTunes.
Method 4: Uninstall Security Software from the System
Mac system comes with Apple’s own security software to safeguard your system from virus attacks. However, if you use third-party security software to protect your system, some of the files and functions get tweaked and won’t work properly. You may also encounter with a numerical error in between the restore or backup process which could harm your backup data and system files. To fix this issue, we would advise you to remove third-party security software from your system.
If you suspect that the third-party security software is causing this issue, then follow these steps to uninstall them from your Mac system.
- Before changing your Mac’s security software setup, you need to follow these steps to avoid further damages with your files.
- Check the date, time and time zone. If they are not set correctly, do it now.
- Make sure you log in using an Administrator’s account and not from the Guest account.
- The iTunes app should be updated to its latest version. If not, go ahead and get it updated.
Hold down Option Key and then Click on to the Apple Menu. This will present you with a list of options.
From the given menu, select System Report or System Information option.
You will see a list of items on the page from which you need to select the USB option.
Here, you need to check if your iOS device is recognized or not. If you are unable to find your device, go ahead and uninstall the security software from the system.
Method 5: Update Driver Software
Sometimes, due to older driver software of your device, an iOS device can’t get recognized by the iTunes on a PC system. For that reason, you need to check the Driver Software of your device and if it has outdated driver software, make sure to update them with the latest ones. The following steps will guide you about updating your device’s driver software.
Note: This method is for Windows PC only.
Go to the Desktop and right-click on My Computer‘s icon. You would be presented with a list of options from which you need to select the last option i.e. Properties.
In this Window, you will see a lot of extra options, make sure to select Device Manager option from here.
Under the Portable Devices option, you would see Apple iPhone or Apple Mobile Device USB Driver or related name.
Just select Update Driver Software option from the menu. This will check for the update of your device’s driver software and if the update is available, you would be able to update the driver.
Once the update is done, Restart your Windows PC and try re-connecting your iPhone back to iTunes.
Your problem should be resolved. If your device is still not recognized by the iTunes, then you need to update re-install the Drivers back to your system.
Method 6: Re-install Apple’s Drivers for Windows
Windows PC requires Apple Drivers to work with Apple’s applications. Since we are using a Windows PC, the Apple Software drivers should be updated properly so that your iPhone can easily be recognized by the iTunes app. Due to some minor bug or any other issue, you can’t see your iPhone on iTunes. To resolve this issue, make sure to re-install Apple’s Drivers back on a Windows PC. The following steps will show you how you can Re-install Apple’s Drivers on a Windows PC.
The first thing you need to do is close down iTunes app from your Windows PC and try connecting your iPhone to the PC using a compatible data cable.
Now, go to the Start Menu and search for Device Manager option. Click on to that option.
From the given options, go to Portable Devices and select iPhone Driver and then click on to the Update Drivers option.
You would be asked to select an option from the page from which you need to select Let me pick from the list of device drivers from my computer.
The next page will show you some more options, you need to select have disk button.
You would see Install from the Disk Window page that will let you select the folder of the drivers which are existed on your Windows PC.
Navigate to this path to select and re-install the drivers back to your Windows PC.
c:\program files\common file\apple\mobile device support\drivers\usbaap164.inf or usbaapl.inf.
Note: Make sure you select the right folder where the Apple Driver resides.
Right-click on to the file and it will show you Install button. Click the Install button to the install the fresh version of the Apple Driver Software on your Windows PC.
Your system will re-install the Driver software itself. Once it is done, kindly disconnect your device from the PC and restart your system. Launch iTunes and try connecting your iPhone.
Method 7: Reset Location and Privacy Settings
There comes a time when you tap on to the wrong option upon asked by the system. When you try to connect an iPhone, you will be displayed with Trust this computer option, if you select a wrong button, your device won’t be recognized by iTunes. To do so, check and reset the Location and Privacy Settings from your iOS device. The following steps will show you how you can reset this setting.
Go to the Apps menu and select the Settings app.
Scroll down and then click on to the General Tab.
In the General tab, select the Reset option. You will see different options to reset particular things. Make sure you select Reset Location & Privacy Option from this page.
When you select this option, you would be asked to enter your iPhone’s Passcode. Just enter the Passcode and the selected settings will be changed.
Note: By doing so, many of the existing Apps from your iOS devices will be changed. You have to change the privacy of those apps accordingly. Make sure you select Trust this computer option when you try to reconnect your system again.
These were the simplest and working methods to resolve iPhone not showing up on the iTunes problem. If none of the above methods doesn’t work for you and you are still not able to connect your iPhone to the PC system, then we would suggest you try out third-party iPhone Device Manager software.
There are many Device Manager Software available for iOS devices. You can easily connect your iPhone to the PC system and can take backup or restore your files and can even sync your music library just like the iTunes app. You can also try out iOS repair software that can detect and fix the problems and other issues on your device easily.
The actual reason behind your iPhone is not showing up on iTunes is still unknown and there is no direct method to resolve this issue. iTunes is a necessary service for every iPhone users; however, there are many third-party device manager software available on the market which you can try out as an alternative option.
We have provided all the working methods with basic troubleshooting steps to resolve this problem for both, Windows and Mac PC systems. iTunes is highly recommended by experts, but if the above methods don’t work for you, you should go with the third-party software and that’s the only way left.