Best Business Phone Systems 2020: Reviews and Ratings

One of the most important things to work on as a business is how people contact you. With many customers, fellow businesses and suppliers, as well as potential clients interested in what you have to offer, you need to give them the avenue to inquire and create transactions. That’s where cloud-based business phone systems come along, having the excellent means of contacting within and outside the company with fewer maintenance efforts.

Best Cloud-Based Phone Systems

However, what is the best cloud-based phone system for a small business? If you’re just starting out and still working your way up, read on! I’ll show you the best cloud-based phone systems for your small business.

The 5 Best Business Phone Systems 2020

Based on my tests and research, these are the 5 best cloud-based phone systems for small businesses today:

  1. RingCentral

RingCentral is one of the most popular cloud-based phone systems available to date. This is an award-winning platform which has all the features one needs in both small and big businesses, including:

  • Cloud PBX
  • Multi-level IVR
  • Call recording and forwarding
  • Video and audio conferencing
  • Internet fax
  • Automated Receptionists
  • Team messaging

Furthermore, it’s mobile-ready and can be used on-the-go, coming with even more features! It’s great in company communications and collaborating huge enterprise-level abilities with cost-effective prices, which is what makes it a grab buy for small businesses.

Besides their cheaper prices, you can also try out their free trial plan, which has you see if the RingCentral cloud-based system is good for you.

  1. Freshcaller

Another excellent choice goes to Freshcaller, which is best for those focusing on call center solutions. This comes from the popular company Freshworks, which is a software company that offers various products that over thousands of companies use worldwide.

With Freshcaller, you’ll be able to configure a cloud PBX system small businesses can set up and operate easily. You can take advantage of features such as:

  • Real-time call center insights
  • Great call metrics
  • Contextual information from employees and customers

What makes it a great investment is that they have a flexible pay-as-you-grow plan, so you can have all the features you need and continue to add even more tools the more your business grows.

  1. 8×8 VoIP Phone Service

If you need modern telephony solutions for better customer services, then you’ll want the 8×8 VoIP Phone Services. This is a solid cloud-hosted system that offers the combination of necessary communication features, from the advanced cloud-based phone system, business features, mobile support, as well as collaboration tools as well as administration and management online.

Some of the best features with the system include auto attendant, directory assistance, number porting, as well as online meetings, virtual office calls, conferencing, and instant messaging.

They offer excellent packages that start at such affordable prices small businesses will appreciate.

  1. Slack

Another extremely popular cloud-based system is Slack, which millions of businesses and people use for various purposes. It’s made best for communicating within the company, as it offers features like:

  • Real-time messaging
  • Search and archiving
  • Collaboration
  • File sharing
  • Voice and video call using any of the 1,500 external services and apps

Because of this, it’s very flexible and made for the modern small team. A huge plus is that they have a free plan you can use, as well as three premium ones as you expand the business and require more for enterprise-level.

  1. Skype

Surely, you must know Skype, which is one of the most popular web-based communications tools that over five million people use every day. It’s most popular for instant messaging and video chat features, also being able to call people internationally. Among the best VoIP solutions available, it’s totally free with basic plans, as well as premium ones or extra costs as needed.

Skype is a great platform to use for teams and collaboration, as well as contacting employees and other businesses abroad. You can also call landline or mobile phones with cost-efficient prices.

Benefits of Using Cloud-Based Phone Systems

Similar to Cloud Computing, Cloud-Based Phone Systems are phone services which are delivered through the Internet. They are your internet-based phone systems, which are known to provide numerous benefits such as:


When integrating communications with everyday applications for various processes and workflow in businesses, efficiency is improved. This is because you’re able to communicate with employees and have them stay connected wherever they are. It keeps a consistent business presence and improves productivity.

You Have Control

What’s great about cloud-operated systems is that you have more control over what you’d like from it. You’re also able to choose how you can communicate with others, may it be through the phone, smartphone, or even their PCs, all real time!

Business Features

Cloud-based systems give small businesses access to various network applications larger companies would usually have, all coming at more affordable prices. You’re able to take advantage of features such as Virtual Assistants, Auto Attendants, or even Call Center solutions for better services.

Easy to Use Anywhere

Because today’s workplace is becoming more mobile, small businesses need to catch up, with the ability to work in various locations. That’s why cloud-based systems are beneficial, as employees have access to it even when they’re out of the office, increasing productivity.

Better Efficiency and Time Management

Through web-based customer portals, you’re able to have your IT staff manage the system efficiently. From installation to training, you’ll be spending even less on project management, focusing more on the work at hand. Plus, all employees have access to such features!

Flexibility For Scaling

As small businesses continue to grow, you’ll need to hire new employees, open offices, and open up for new customers. This means that communications systems require some scaling up as needed. Cloud-based systems offer you the opportunity to add as many extensions as you need to accommodate your business requirements!

Improved Services

Because there are better communication services for employees to contact customers and suppliers, as well as virtual receptionists and auto attendant features, businesses will find it easier to direct calls and create greetings, which is highly beneficial in creating the customer connection.

Reduce Costs and Save More

Cost savings are a huge benefit with cloud-based systems, as you get to save more money in the long run compared to monthly service rates from other traditional systems, which don’t offer as many benefits.

Excellent Business Continuity

When working with a cloud-based system, you’ll be able to remain connected with clients regardless of where you are. The cloud-based communications system will still stay online regardless of any weather conditions or over issues that have employees out of the office.

Wrapping It Up

Cloud-based phone systems offer better communication within the company without having to spend tons on maintenance and IT. As long as you choose the right services, your small business can prosper and reap the benefits these systems have to offer. Plus, the investment will pay off in the long run as you have more accessible means of communicating.

I hope that this article on the best cloud-based system for small business helped you out. So don’t wait any longer and begin looking into the right system for you today.

If you have any questions or want to share your tips and experiences with cloud-based phone systems, then comment below. Your thoughts are much appreciated!

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